Accessibility

How do I purchase ADA seats, and can my companion sit with me?

When viewing tickets on Ticketmaster, all ADA seating will be marked with the ADA symbol. These sections will also have the letter “W” at the end of the section number. For example, it will appear as Section 127W. Every ADA guest is allowed to purchase one companion seat with their purchase. 

Can I get wheelchair assistance from the entrance to my seat?

Upon your arrival, you may request a wheelchair escort. One of our team members can assist you to your ticketed seat, and we can also arrange for a return escort at the end of the event or earlier if needed.

Where should I park and enter if I have ADA needs?

All three of our parking lots offer designated ADA parking spaces; however, these spaces are limited and available on a first-come, first-served basis. The closest ADA parking to the venue is located in our Main Lot

Certifications

At Acrisure Arena, we believe every guest deserves to feel welcomed and included. As a Certified Autism Center™, we provide resources, training, and sensory-friendly initiatives to create a more accessible experience for guests with autism and sensory sensitivities. It's about making sure every guest and family feels confident, supported, and able to truly enjoy their visit.

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R| S | T | U | V | W | X | Y | Z

A

ACCESSIBLE SEATING AND TICKETS

Wheelchair-accessible/low-mobility seating on every level at comparable prices/sightlines; purchase via Ticketmaster.com using the "accessibility" filter tab

ASSISTIVE LISTENING DEVICES

Free checkout at Guest Services near Section 106

C

CERTIFIED AUTISM CENTER™

Officially designated by IBCCES — staff trained to support autistic/neurodivergent guests; part of a broader push toward Visit Greater Palm Springs' Certified Autism Destination™ status; offers sensory kits, feelings flashcards, and quiet areas

CHANGING TABLES

Baby changing tables in all restrooms; adult changing table in the All Gender Restroom behind Section 105

CONCESSIONS

Fully accessible; ask staff for extra help if needed

E

ELEVATORS

Northeast, Northwest, Southwest corners — all reach Premium Level & Main Concourse; Northeast elevator also reaches Event Level during floor-seating events

ENTRANCES

All doors accessible; dedicated Accessible Entrance beside the Spotlight 29 Main Entrance (elevator access up to Premium Level or down to Event Level)

F

FOOD & BEVERAGE

Gluten-free/vegetarian/vegan options available; no outside food/drink; email Guest Services ahead of time for special dietary/medical/religious accommodations

I

INTERPRETING SERVICES

ASL interpreters via request (10+ business days' notice recommended); partner service also offers Spanish Sign Language, International Sign Language, and ProTactile, subject to availability

L

LIMITED MOBILITY DROP-OFF

Northeast Corner of the building, near Berger Foundation Iceplex on Classic Club Drive

N

NURSING STATIONS

Private station on Main Concourse behind Section 117 (ask an usher near the UBS South Premium Entrance); All Gender Restrooms also usable

P

PARKING

Same accessible-parking details as above (van-accessible, placard required, first-come-first-served) Direction and Parking

R

RESTROOMS

All public restrooms wheelchair accessible; 8 All-Gender/Family restrooms (Event level in Chairman's Club; Main Concourse near 105/111/117/123; Premium Level outside each Founder's Suite and near Section 225)

S

SENSORY KIT ACCOMMODATIONS

Free checkout at Guest Services near Section 105 — fidget toys, noise-cancelling headphones, sunglasses (adult & child sizes), feelings flashcards, ID wristbands for at-risk guests

SERVICE ANIMALS

  • ADA-defined service animals welcome; must be leashed/harnessed; must stay in guest's seating area (not aisle); no exit/re-entry for animal relief without checking with a supervisor/usher first; relief bags at Guest Services near Section 105

W

WHEELCHAIR ACCESS

Transport available from entry doors to seat location upon request